Contact Us
At Lottomart Games, we value our customers' experiences and strive to provide the best possible support for any queries or concerns you may have. Our aim is to deliver prompt, professional assistance across all channels.
Customer Support Availability
Our customer support team is available Monday to Friday, 9 am to 5 pm GMT. You can reach out to us via our preferred contact methods outlined below. We're committed to providing a supportive and helpful experience for you.
Live Chat Support
If you have an immediate question or concern, please feel free to use our live chat service during support hours (Monday to Friday, 9 am to 5 pm GMT). This allows us to provide real-time assistance directly through the website. Simply click on the 'Chat Now' button at the bottom right of your screen.
Email Support
If you'd prefer to write to us or have a more complex issue that requires email correspondence, please use our dedicated support email address. We'll respond as soon as possible within our operating hours (Monday to Friday, 9 am to 5 pm GMT).
Help Centre Access
We've curated a comprehensive Help Centre with frequently asked questions and detailed guides for common queries. Please feel free to explore these resources first before reaching out to us.
To access the Help Centre, navigate to the top of our website and click on 'Help' in the main menu.
Verification or Account-Help Support
For inquiries related to account verification, login issues, or account recovery, please contact us via email at with as much detail about your issue.
Our dedicated team will assist you promptly within our operating hours (Monday to Friday, 9 am to 5 pm GMT).
Responsible Gambling Assistance
If you're concerned about your gaming habits or need advice on responsible gambling practices, please visit the GamCare website for guidance or contact our team via email at.
We're committed to providing a supportive and safe environment for all customers.
Technical Support
For technical issues such as device compatibility, browser problems, or platform-specific concerns, please consult the 'Help' section of your chosen mobile app (if applicable) first. If unresolved, reach out to us via email.
Our technical support team will investigate and resolve your issue within our operating hours (Monday to Friday, 9 am to 5 pm GMT).
Complaint or Dispute Guidance
If you have a complaint about the service provided or wish to discuss any issues in more detail, please contact us via email at. We'll work with you to resolve your concern as quickly and efficiently as possible.
We take all complaints seriously and are committed to providing a fair resolution for each situation.
Communication Response Expectations
Our aim is to respond to emails and live chat messages within our operating hours (Monday to Friday, 9 am to 5 pm GMT). However, please note that response times may vary depending on the complexity of your query or the time of day you contact us.
For urgent matters outside these hours, we recommend visiting one of our social channels for real-time support and guidance:
Account-Security Assistance
To protect your account security, if you're experiencing issues with login credentials, please reach out to us via email.
Our dedicated team will guide you through a secure password reset process.
Mobile and Desktop Support Accessibility
We strive to maintain seamless support across both mobile devices (mobile website/app) and desktop platforms. If you encounter any issues while using our services on your preferred device, please don't hesitate to contact us for assistance.
Your satisfaction is paramount!
By reaching out through the appropriate channels above or consulting our comprehensive Help Centre resources first, we believe that together, we can resolve any query quickly and efficiently.
